FREQUENTLY ASKED QUESTIONS
Q: How do I request a service call?
A: You can visit Tenant Center to place a service request, or call our management office at 571.378.1287.
Q: How do I request additional space?
A: You can reach out to CBRE directly at 703.905.0207, or contact your Property Management team to assist with putting you in contact with the correct person.
Q: What do I do when my office is too cold or too hot?
A: You can visit Tenant Center to place a service request, or call our management office at 571.378.1287.
Q: Where can I park?
A: The Loft tenants can park in the under-building garage. To request parking access, please contact the Property Management Office.
Q: Where can my visitors park?
A: Visitors can park in the parking garage, surface parking spaces on Boro Place, or in parking spaces in surrounding visitor lots.
Q: Where can I park/store my bike?
A: There are bicycle racks available for tenant use on the P2 level of the parking garage. You can access this storage room via the entrance on Silver Hill using the stairwell ramp specifically designed for the bicycle commuter.
Q: Where can I smoke?
A: The designated smoking area for The Loft is located outside the rear loading dock entrance off of Broad Street.
Q: Can I bring in a space heater?
A: Space heaters are not permitted at the building due to the additional electrical load they draw and potential fire concerns. Please contact your property management team if you are experiencing hot or cold conditions or submit a service request.
Q: Can I bring in a coffee maker or other appliance?
A: Coffee makers and other appliances are not permitted in the building due to the additional electrical load they draw.
Q: I work after the building’s normal hours, how do I request lighting, heating and/or air conditioning?
A: All requests for overtime lighting or HVAC must be submitted through the Tenant Center at least 24-hours in advance of the desired timeframe.